100% Secure Payments
Tender Details
- Country: United Kingdom
- Summary: Simple Payment Plan
- GBT Ref No: 63095227
- Deadline: 11 Mar 2022
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 42000000
- Notice Type: Tender
- Document Ref. No.: tender_296470/1041499
- Purchaser's Detail :
- Description :
- Title : Simple Payment Plan
Location Of Contract : Any region
Industry : Collection agency services - 79940000
Value Of Contract : £42,000,000
Description : Provision of administration services for the "Simple Payment Plan".The aim of the Simple Payment Plan is to provide a payment scheme for a selected group of customers that is simple, affordable and flexible.To deliver against these key features, the Simple Payment Plan has been designed to:-- target low income households to help increase revenue income and reduce both first time prosecutions and repeat offending;- allow customers to spread their payments over the 12 month term of their licence, i.e. £159/12;- run for a term of 4 years, with the option to extend on two occasions of one year each.The Service Provider will be required to manage the accounts of customers on the scheme end-to-end. Specifically, Service Providers will be required to offer the following services:i. collecting the licence fee, according to the regulations and as set out in any individual customer payment plans (including arrears management, payment processing and reconciliation services);ii. campaign management services;iii. fulfilment services;iv. inbound and outbound customer communications services (including call centre facilities);v. technology services;vi. data management; andvii. analyticsServices out of scope: Applicants should note that the following services are not proposed as in scope... - Documents :
Purchaser : THE BRITISH BROADCASTING CORPORATION (BBC)
Broadcasting House, Portland Place London W1A 1AA England
Contact Person : Jonathan Palfreeman
Email :jonathan.palfreeman@bbc.co.uk
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