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Tender Details
- Country: United Kingdom
- Summary: Service Management Partner
- GBT Ref No: 43868130
- Deadline: 30 Jun 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: 150000
- Notice Type: Tender
- Document Ref. No.: 305211-2020
- Purchaser's Detail :
- Description :
- Document Type : Prior information notice without call for competition
Title : Service Management Partner
Reference Number : 2020/S 124-305211
Contract Type : Services
Estimated Value : 150000 - GBP
Description : WYCA is seeking to improve its service management capability by introducing a best-practice ITIL approach that fits its organisation-s size, culture and complexity. A best-practice approach will be used to re-engineer the end-to-end delivery for all ICT services, this is not about improving speed of technology delivery but producing better designed and more stable services that delivers organisation benefits which improves customer satisfaction. WYCA is in the final stages of creating its specification. WYCA is looking for a service management partner who can provide guidance on all areas of the ITIL framework and agree an implementation approach for each. As ITIL is so broad it may be the case that the selected supplier allocates different specialists for different parts of the framework. In addition to providing service management expertise, the service management partner will provide PRINCE2 management, the Combined Authority will provide a project Assistant to give support and internal co-ordination. The partner will be required to deliver a PID within 3 weeks of the project commencing which will require sign-off from the ICT management board which this project reports to. Much of this work will involve engagement with senior Combined Authority... - Documents :
Purchaser : WEST YORKSHIRE COMBINED AUTHORITY
Address : 40-50 Wellington House
Town : Leeds
NUTS-Code : UKE4 - West Yorkshire
Postal Code : LS1 2DE
Contact Point : Matthew Hoyle
Email :procurement@westyorks-ca.gov.uk
URL :https://www.westyorks-ca.gov.uk/
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