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Tender Details
- Country: United Kingdom
- Summary: Royal Mail Quality of Service Audits
- GBT Ref No: 78490893
- Deadline: 10 Mar 2023
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 480000
- Notice Type: Tender
- Document Ref. No.: tender_336858/1177225
- Purchaser's Detail :
- Description :
- Title : Royal Mail Quality of Service Audits
Location Of Contract : SE1 9HA
Industry : Auditing services - 79212000
Value Of Contract : £420,000 to £480,000
Description : Ofcom is the communications regulator in the UK. We regulate the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.Ofcom operates under a number of Acts of Parliament. In accordance with Ofcom's functions under the Postal Services Act 2011, Ofcom has imposed a Designated Universal Service Provider Condition (DUSP Condition) on Royal Mail Group Limited (Royal Mail).Among other things, this condition imposes certain Quality of Service standards on Royal Mail in connection with its provision of the Universal Postal Service.These standards include, for example, delivering:- 93% of first class letters within one working day;- 98.5% of second class letters within three working days;- 99% of special delivery letters by 1pm one working day after collection; and- Within certain postcode areas, 91.5% of first class letters within one working dayOfcom has a requirement for the monitoring of Royal Mail's Quality of Service performance to be audited in line with the specifications of Standards EN 13850:2020 (E) and EN 14508:2016 (E).The audit would involve critically assessing Royal Mail's testing methodology for monitoring its performance in respect of the measurement of the transit time of end-to-... - Documents :
Purchaser : OFCOM
Riverside House, 2A Southwark Bridge Road London SE1 9HA England
Email :alex.lindsay@ofcom.org.uk
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