Provision of Northgate Housing User Training

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Purchaser : BRECKLAND DISTRICT COUNCIL
Priory Road Spalding PE11 2XE England
Contact Person : Martin Gibbs
Email :martin.gibbs@breckland.gov.uk

Description :
Title : Provision of Northgate Housing user training
Location Of Contract : East Midlands
Industry : Computer training services - 80533100
Description : Northgate Housing has been our incumbent supplier for the last 25 years for a number of processes, tasks and services. It is acknowledged across the team that the value and capability of this product has never being fully realised due to a lack of investment and the benefits of one system across all teams fully utilised. It is also acknowledged that a number of our current additional software solutions are not providing us with the real-time updates, trend analysis and reporting functionality that a modern and forward thinking proactive Local Authority housing department should be aiming for.At the core of any housing service is the ability to manage and support potential and future customers and assets. This project aims to put customers and their ability to self-serve at the heart of the proposed system and process reviews. Currently the housing department software does not support self-service. Northgate has the proven capability of being able to integrate with GOSS, our web front end service, E-Cins and Pentana for self-service reporting, tracking and logging. This training requirement has become apparent due to major improvements being made to the Northgate Housing System.South Holland District Council requires a training proposal from experienced IT training providers, who have ha...
Documents :