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Tender Details
- Country: United Kingdom
- Summary: Provision of 1St Line it Helpdesk Support
- GBT Ref No: 55873518
- Deadline: 03 Sep 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: AUG368633
- Purchaser's Detail :
- Description :
- The requirement is for a 24/7 Managed IT Service Desk.
Title: Provision of 1st Line IT Helpdesk Support
Published by: FIRST TRENITALIA WEST COAST RAIL LIMITED
Publication Date: 03/08/2021
Deadline Date: 03/09/2021
Deadline Time: 23:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: The requirement is for a 24/7 Managed IT Service Desk.Managed IT Service Desk to serve as the primary point of contact for owning incidents, addressing user requests, questions and providing a communications channel between other service management functions and the user community. In addition to these core functions, the service desk will have an active role in capturing change requests, maintaining 3rd party support contracts, managing access requests and all other ITIL functions.Provide 1st line IT Support to support business employees (approx. 3800) with all IT Support requirements in office, at station or onboard train services. Regular face to face account management meetings. Site visits to meet user stakeholders and understand the IT network Infrastructure. Operating 24/7 - 365 days with core support hours required between 08:00 -18:00 Monday - Friday. This excludes Christmas and Boxing Day. Out of Hours Support cover required at all other times.Service should incorporate promotion of Self Service, Intelligent Monitoring and Automation throughout, with use of the First Trenitalia West Coast Rail Limited ServiceNow Instan... - Documents :
Purchaser : FIRST TRENITALIA WEST COAST RAIL LIMITED
FIRST TRENITALIA WEST COAST RAIL LIMITED
4th Floor Capital House 25 Chapel Street
London
NW15DH
UK
Telephone : +44 7920530473
E-mail : pardeep.dubb@avantiwestcoast.co.uk
NUTS : UK
Internet address(es)
Main address : www.avantiwestcoast.co.uk
Email :pardeep.dubb@avantiwestcoast.co.uk
URL :www.avantiwestcoast.co.uk
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