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Tender Details
- Country: United Kingdom
- Summary: Out of Hours Tooling - Request for Information (Rfi)
- GBT Ref No: 76016924
- Deadline: 13 Jan 2023
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: tender_342322/1155656
- Purchaser's Detail :
- Description :
- Title : Out of Hours Tooling - Request for Information (RFI)
Location Of Contract : Any region
Industry : Software package and information systems - 48000000
Description : The BBC would welcome responses to this request for information (RFI) in order to inform our thinking prior to any potential procurement exercise.The scope of this RFI is to investigate solutions to assist engineers who are on an out of hours support rota. The high level requirement scope covers: - Scheduling management:o Rota management and organisation of out of hours engineers into teams/groups to support products/services etc- Call out management:o Phone numbers that route to whoever is on call (one per team / per product etc)o Escalation management (e.g. route calls to an engineering manager/head of software/other appropriate escalation point etc in case of no answer)o Notifications on call out such as Slack, email, MS Teams etc The purpose of this notice is to invite interested parties to complete a questionnaire which will allow the BBC to: - build an understanding of current solutions available in the marketplace- gain feedback on:o the availability of solutions in the marketplace,o whether there is one solution to meet the needs, or whether these would need to be met by differing solutionso whether functionality not currently met is on a supplier's roadmap and any cost/timescales associated with building it ino indicative costs and timescales for the on board... - Documents :
Purchaser : THE BRITISH BROADCASTING CORPORATION (BBC)
BBC Broadcasting House, Portland Place London W1A 1AA England
Contact Person : Robert Amil
Email :robert.amil@bbc.co.uk
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