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Tender Details
- Country: United Kingdom
- Summary: Out of Hours Call Handling Services (2020)
- GBT Ref No: 43413733
- Deadline: 05 May 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 209371-2020
- Purchaser's Detail :
- Description :
- Document Type : Prior information notice without call for competition
Title : Out of Hours Call Handling Services (2020)
Reference Number : 2020/S 087-209371
Contract Type : Services
Estimated Value : 1400000 - GBP
Description : L and Q Housing Trust require a service provider to deliver an out of hours customer services contact centre offering for all customer residents who require resolution to an emergency situation. In analysing routes to market L and Q has considered a number of potential frameworks and have chosen to conduct this procurement using the OJEU Open procedure in due course. L and Q expect to conduct this procurement between May 2020 and the close of July 2020 with the intention of awarding a contract during August 2020 and go live of the service on 1 November 2020. L and Q envisage letting a 3-year contract with a single service provider with the possibility of 2 single year extensions. L and Q envisages a steady increase of per annum out of hours contacts with customer residents that a future service provider is expected to manage on L and Q''s behalf. The indicative figures are as follows: 65307 (2020) 68572 (2021) 72001 (2022) 75601 (2023) 79381 (2024) L and Q wishes to make the market aware as early as possible of this opportunity ahead of an intended contract notice publication in Mid-May 2020.
79512000 - Call centre
Authority Type : Body governed by public law
Type of Procedure : Not applicable
Regulation : Not ... - Documents :
Purchaser : LONDON AND QUADRANT HOUSING TRUST
Address : 29-35 West Ham Lane
Town : London
NUTS-Code : UK - UNITED KINGDOM
Postal Code : E15 4PH
Phone : +44 3004569998
Email :dcarragher@lqgroup.org.uk
URL :http://www.lqgroup.org.uk
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