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Tender Details
- Country: United Kingdom
- Summary: Nhs 24 - Strategic Partner Supporting the Digital Transformation Strategy and Infrastructure Refresh.
- GBT Ref No: 80772455
- Deadline: 17 Apr 2023
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: MAR431747
- Purchaser's Detail :
- Description :
- The procurement of strategic partner to support the delivery of the Digital Transformation Strategy and Infrastructure Refresh for NHS 24.
Title: NHS 24 - Strategic Partner supporting the Digital Transformation Strategy and Infrastructure Refresh.
OCID: ocds-h6vhtk-03a4fe
Published by: NHS 24
Authority ID: AA25822
Publication Date: 23/03/2023
Deadline Date: 17/04/2023
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: No
Has SPD: No
Abstract: Objectives:It is NHS 24-s objective to replace the existing CRM and telephony system with a new, reliable and flexible infrastructure platform which can act as an enabler to deliver NHS 24-s strategic ambitions.The commercial discussions around the new infrastructure will be complex and detailed. Ensuring that NHS 24 achieves value for money is another key objective given the level of public money that will be invested and a full business case will be required.The existing telephony and CRM system has been in place for over a decade and during that time has been customised and adapted to meet various operational pressures. Unpicking the system and moving onto the replacement infrastructure will need to happen with no interruption to the 24/7 service. Ensuring a smooth exit process will be critical to the success of this work.The final key objective is around developing the digital and online services that NHS 24 offers incorporating. This would improve the patient j... - Documents :
Purchaser : NHS 24
NHS 24
40 Ainslie Road, Hillington
Glasgow
G52 4RU
UK
Contact person : Alex Little
E-mail : Alex.little1@nhs.scot
NUTS : UKM
Internet address(es)
Main address : www.nhs24.com
Address of the buyer profile : https : //www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00230
Email :Alex.little1@nhs.scot
URL :www.nhs24.com
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