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Tender Details
- Country: United Kingdom
- Summary: Ivr Announcement Recording
- GBT Ref No: 50590983
- Deadline: 16 Mar 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: 20000
- Notice Type: Tender
- Document Ref. No.:
- Purchaser's Detail :
- Description :
- Title : IVR Announcement Recording
Location Of Contract : so147ly
Industry : Interactive voice response software package - 48512000 Interactive voice response software development services - 72212512
Value Of Contract : £20,000
Description : Southampton City Council recently insourced both its customer service operation and its IT provision. Customer services have been through a significant transformation since returning to the council and are taking a greater focus on customer service and first-time resolution. We have recently invested in a new telephony platform and are overhauling the IVR (Interactive Voice Response) set up in switching over. As a part of this, we want to invest in high-quality recorded announcements. SCC is in the process of upgrading and redesigning our IVR (Interactive Voice Response) system for the council. We deal with over 400,000 calls a year and are keen to deliver the best possible customer experience. This is a 3+1+1 contract.
Published Date : 24 February 2021
Closing Date : 16 March 2021 - Documents :
Purchaser : SOUTHAMPTON CITY COUNCIL
Civic Centre,Civic Centre Road SOUTHAMPTON SO147LY England
Contact Person : Oliver Tarrant
Email :oliver.tarrant@southampton.gov.uk
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