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Tender Details
- Country: United Kingdom
- Summary: It Managed Services
- GBT Ref No: 54831024
- Deadline: 02 Aug 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: 22000000
- Notice Type: Tender
- Document Ref. No.: tender_272175/976986
- Purchaser's Detail :
- Description :
- Title : IT Managed Services
Location Of Contract : E14 9SR
Industry : IT services: consulting, software development, Internet and support - 72000000
Value Of Contract : £10,000,000 to £22,000,000
Description : The Financial Ombudsman Service intends to place a contract for the provision of managed IT services to encompass:1) Ongoing support, maintenance and development of our case management systemOur case management system is built on Microsoft Dynamics 365 CRM at its core with an ecosystem of other applications to facilitate document ingestion and document production. The case management system enables our 2,100 caseworkers to process the complaints we receive. In 2020/21 we received 454,259 new enquiries and 278,033 complaints. Each one of these is logged by our case management system.The successful tenderer will be responsible for support and maintenance of the case management system and working with our team to successfully develop the case management system in line with our requirements. Future development may include machine-learning and intelligent automation.2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouseOur enterprise data warehouse is the central data repository for the Financial Ombudsman Service. It aggregates data from 12 data sources and facilitates ~100 reports and dashboards that are key to the efficient and effective operation of our business. The enterprise d... - Documents :
Purchaser : FINANCIAL OMBUDSMAN SERVICE
Exchange Tower, Harbour Exchange Square London E14 9SR England
Contact Person : Chris Jones
Email :procurement.enquiries@financial-ombudsman.org.uk
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