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Tender Details
- Country: United Kingdom
- Summary: Hmcts Assisted Digital Support Service
- GBT Ref No: 46924571
- Deadline: 26 Oct 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 509147-2020
- Purchaser's Detail :
- Description :
- Document Type : Prior information notice without call for competition
Title : HMCTS Assisted Digital Support Service
Reference Number : 2020/S 208-509147
Contract Type : Services
Description : Her Majesty-s Courts and Tribunals Service (HMCTS) is undergoing a GBP 1 billion reform programme which aims to bring services online. However, HMCTS recognised that not everyone who needs to use the courts and tribunals will want to access digital services, and that others may need some help and support to do so.
This procurement was initially for a face to face support service, however due to Covid restrictions we have identified we need a service which can also be delivered remotely where/when needed. Requirements for this service are based on results from a pilot programme.
The ADS service supports digitally excluded HMCTS users to complete a variety of activities, such as understanding the service, completing online forms, and supporting through the full journey. We require a partner organisation who can provide a high-quality, value-for-money service, with knowledge of digital support and sit within existing referral networks across England, Wales and Scotland.
75130000 - Supporting services for the government
72610000 - Computer support services
80400000 - Adult and other education services
80500000 - Training services
Authority Type : Ministry or any other national or federal authority
Type of Procedure : Not applicable
Re... - Documents :
Purchaser : MINISTRY OF JUSTICE
Address : 102 Petty France
Town : London
NUTS-Code : UK - UNITED KINGDOM
Postal Code : SW1H 9AJ
Contact Point : Malcolm MacConnell
Phone : +44 2033343555
Email :hmctscommissioningandcommercial@justice.gov.uk
URL :https://www.justice.gov.uk
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