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Tender Details
- Country: United Kingdom
- Summary: Gb-London: V&A Customer Experience Cx Standards
- GBT Ref No: 86961243
- Deadline: 10 Sep 2023
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 25000
- Notice Type: Tender
- Document Ref. No.: BIP801016953
- Purchaser's Detail :
- Description :
- Title : GB-London: V&A Customer Experience CX Standards
Location Of Contract : London
Industry : Business and management consultancy and related services - 79400000 Business and management consultancy services - 79410000
Value Of Contract : £10,000 to £25,000
Description : The V&A is looking to appoint a leading customer service expert to work closely with our visitor facing teams to co-create a set of people-focused V&A customer service standards that are bought-into and can be adopted and acted on. The customer service standards will define 'what good customer service at the V&A looks like' and support us in our goal of welcoming, connecting with and serving the needs of large, diverse, local, and global audiences. It will also create a consistency of service across all visitor-facing teams at all our London based sites. We anticipate the work will take approximately between 16-20 days between October 2023 and January 2024. Please download the Brief from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z
Published Date : 8 August 2023
Closing Date : 10 September 2023 - Documents :
Purchaser : VICTORIA AND ALBERT MUSEUM
Cromwell Road Kensington SW7 2RL UK
Contact Person : Redesign Team
Email :redesign@vam.ac.uk
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