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Tender Details
- Country: United Kingdom
- Summary: Information Technology Service Management (Itsm) Solution (Cwc24004mw)
- GBT Ref No: 94670924
- Deadline: 17 Apr 2024
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: WOLVCITY001-DN705498-39066917
- Purchaser's Detail :
- Description :
- Title : Information Technology Service Management (ITSM) Solution (CWC24004MW)
Location Of Contract : West Midlands
Industry : Software package and information systems - 48000000
Description : Wolverhampton City Council (WCC) would like to engage with the market in relation to an Information Technology Service Management Solution (ITSM).WCC are currently using an ITSM solution that was first installed 4 years ago based on requirements at the time. In the intervening period the solution has been adapted to meet changing requirements and it is now time to re-assess if, with new technologies such as AI, it is timely to investigate what new solutions are available. Any new solution should ideally be available as an "off the shelf" product to enable a speedy implementation but have the flexibility to be amended/configured to meet specific requirements later. The new solution should allow for any changes/configuration to be easily actioned by Council personnel.If your organisation would like to participate in this Request For Information (RFI) then please follow the link below to the Council's procurement portal, complete and submit the questionnaire in the RFI document.https://procontract.due-north.com/Advert?advertId=a9d7f44c-50aa-ee11-8127-005056b64545&p=cdcfff6b-8cbd-e611-8118-000c29c9ba21
Published Date : 3 January 2024
Closing Date : 17 April 2024 - Documents :
Purchaser : WOLVERHAMPTON CITY COUNCIL
Civic Centre St Peters Square Wolverhampton WV1 1RL United Kingdom
Contact Person : Barry Greenwood
Email :barry.greenwood@wolverhampton.gov.uk
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