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Tender Details
- Country: United Kingdom
- Summary: Dwp Strategic Video Channel Solution
- GBT Ref No: 50798989
- Deadline: 17 Mar 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.:
- Purchaser's Detail :
- Description :
- Title : DWP Strategic Video Channel Solution
Location Of Contract : Any region
Industry : IT services: consulting, software development, Internet and support - 72000000 Video conferencing software development services - 72212515
Description : The Department for Work and Pensions (DWP) is exploring options for Video Calling (Business to Customer) in line with its Digital Strategic Roadmap to deploy omni-channel capabilities providing DWP and its customers with more channels for connecting whilst putting the customer at the heart of the journey. To facilitate this, DWP has an emerging requirement which they would like to explore with the market and understand offerings. The maturity of our customers' technical capability has been rapidly evolving, as has their propensity to engage via Digital Channels, largely due to the Covid-19 Pandemic. This means that video has increased in importance as a channel option for customers' interactions. It is vital that DWP develops a single Strategic Video Channel, which can be implemented consistently across all of its lines of businesses, and cost effectively maintained. Suppliers are requested to register their interest by writing to cd.digitalchannels@dwp.gov.uk. Please note that a Government Legal Services Mutual Non-Disclosure Agreement will need to be signed and returned in order to receive the requirements along with a Request for Information. Should a supplier h... - Documents :
Purchaser : DEPARTMENT FOR WORK AND PENSIONS
Caxton House, Tothill Street London SW1H 9NA England
Email :cd.digitalchannels@dwp.gov.uk
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