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Tender Details
- Country: United Kingdom
- Summary: Crm & Billing System
- GBT Ref No: 74509057
- Deadline: 30 Dec 2022
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: NOV418327
- Purchaser's Detail :
- Description :
- Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels.
Title: CRM & Billing System
OCID: ocds-h6vhtk-037537
Published by: Portsmouth Water
Authority ID: AA79731
Publication Date: 12/11/2022
Deadline Date: 30/12/2022
Deadline Time: 11:00
Notice Type: Contract Notice
Has Documents: No
Has SPD: No
Abstract: Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water-s supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.
Estimated total value: Value excluding VAT: 14 000 000.00 GBP - Documents :
Purchaser : PORTSMOUTH WATER
Portsmouth Water
PO Box 8, West Street
Havant
PO9 1LG
UK
Contact person : Paul Swaine
Telephone : +44 7918317436
E-mail : paul.swaine@portsmouthwater.co.uk
NUTS : UKJ
Internet address(es)
Main address : https : //www.portsmouthwater.co.uk/
Address of the buyer profile : https : //portsmouthwater.delta-esourcing.com/
Email :paul.swaine@portsmouthwater.co.uk
URL :https://www.portsmouthwater.co.uk/
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