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Tender Details
- Country: United Kingdom
- Summary: Call Monitoring of Telehealth Alarm Systems
- GBT Ref No: 53487974
- Deadline: 18 Jun 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: GUINPART001-DN546595-56347553
- Purchaser's Detail :
- Description :
- Title : Call Monitoring of Telehealth Alarm Systems
Location Of Contract : North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West
Industry : Call centre - 79512000
Description : Guinness is looking for a provider of an Alarm Receiving Centre (ARC) to deliver a 24/7/365 day service to monitor and answer alarm calls sent from the telecare systems in our homes for older people. We want a provider that has experience of monitoring telehealth alarm calls, across similar volumes and with experience of providing the appropriate response to reassure the customer and escalate as required to the appropriate emergency service.Guinness have 6,700 customers across 181 housing for older people schemes that have a telehealth alarm system. We have a range of different analogue systems and due to the impending transition from analogue infrastructure to digital, we have recently tendered for a digital system to replace the old analogue systems. The chosen product was the Appello Smart Living Solution and the upgrade program has started and is anticipated to be completed by March 2022. At the time of publishing we currently have 9,081 connections on an analogue system and 2,067 connections on a digital system.
Published Date : 26 May 2021
Closing Date : 18 June 2021 - Documents :
Purchaser : THE GUINNESS PARTNERSHIP LTD
Bower House 1 Stable Street Oldham OL9 7LH England
Contact Person : Procurement
Email :procurement@guinness.org.uk
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