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Tender Details
- Country: United Kingdom
- Summary: Avanti West Coast, Service Quality Regime (Sqr) Procurement - 2025
- GBT Ref No: 117604066
- Deadline: 07 May 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 1020000
- Notice Type: Tender
- Document Ref. No.:
- Purchaser's Detail :
- Description :
- As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network. o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspections
Notice identifier : 2025/S 000-014707
CPV classifications: 72250000 - System and support services79212000 - Auditing services - Documents :
Purchaser : FIRST TRENITALIA WEST COAST RAIL LIMITED
8th Floor The Point London W2 1AF United Kingdom
Email :procurement@avantiwestcoast.co.uk
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