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Tender Details
- Country: United Kingdom
- Summary: 564 — Customer Relationship Management System
- GBT Ref No: 48408688
- Deadline: 11 Dec 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 600240-2020
- Purchaser's Detail :
- Description :
- Document Type : Prior information notice without call for competition
Title : 564 — Customer Relationship Management System
Reference Number : DN513738
Contract Type : Services
Description : The University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University-s Project Management Office, Digital Services Team and other relevant internal stakeholders to lead the transformation, challenge business processes and implement the technology platform.
The successful bidder must have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer- for a Customer Relationship Management System. This includes workflows which are tailored to the University-s requirements and ‘future proofed- (implementation may develop beyond the initial scope).
The University's intentions and objectives are to to appoint a single delivery partner that will:
(i) deliver a CRM solution that meets Aston's needs and requirements; and
(ii) has the capability to deliver other solutions and projects on the Dynamics platform (and in this context, the University will consider creating Aston a non-exclusive call off contract with the appointed delivery partner which enables Aston to make direct awards of additional contracts at its sole and absolute discretion).
72260000 - Software-related... - Documents :
Purchaser : ASTON UNIVERSITY
Address : Aston Triangle
Town : Birmingham
NUTS-Code : UKG31 - Birmingham
Postal Code : B4 7ET
Contact Point : Mrs Shirley O'Reilly
Phone : +44 1212044395
Email :s.a.oreilly@aston.ac.uk
URL :http://www.aston.ac.uk
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