Tender Details

Country: United Kingdom
Summary: Ticket Protection
GBT Ref No: 125781719
Deadline: 16 Oct 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: LNER Ticket Protection 2025
Purchaser's Detail:
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Description:
LNER is committed to not only revolutionising how we deliver rail services but also enriching the end-to-end travel experience for our customers. Recognising the evolving needs of travellers, we aim to integrate relevant travel essentials at every stage of the journey, ensuring it feels effortless and tailored to individual needs. LNER is exploring a new Ticket Protection product to give customers greater flexibility and confidence when booking rail journeys. For a small fee, passengers would be able to protect their ticket purchase and claim a refund if they are unable to travel due to eligible, unforeseen events. Project Overview The goal is to offer a simple, customer-friendly add-on during the booking journey, giving passengers peace of mind and a fair refund option outside standard rail refund rules. We are particularly interested in an MVP that can: • Offer fixed-price protection for a limited number of ticket types. • Provide refund fulfilment of this protection to customers. • Be fully branded and configurable by LNER. • Collect Data and relevant analytics on uptake and usage to inform future development and customer behavior. What We're Looking for in a Partner • Provide an out-of-the-box or white-labelled solution that offers Ticket Protection • Ability to deliver an FCA-regulated protection product. • A straightforward, low-friction customer experience. • Clear terms and conditions presented at purchase to customers. • Integration with LNER's digital booking flow. ...
Documents:

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Ticket Protection - Greatbritain Tender

The LONDON NORTH EASTERN RAILWAY LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Ticket Protection. This tender is published on GreatbritainTenders under GBT Ref No: 125781719 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-16.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.