Tender Details

Country: United Kingdom
Summary: The Department for Work and Pensions: Secure Card Payment Services Procurement
GBT Ref No: 79035562
Deadline: 24 Mar 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: Project_25393
Purchaser's Detail:
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Description:
Title : The Department for Work and Pensions: Secure Card Payment Services Procurement
Location Of Contract : United Kingdom
Industry : Telephone and data transmission services - 64210000 IT services: consulting, software development, Internet and support - 72000000
Description : The Department for Work and Pensions: Secure Card Payment Services ProcurementThe Department for Work and Pensions (DWP) is responsible for administering welfare, pensions, and child maintenance policy in the UK, serving around 20 million claimants. The DWP operates the largest contact centre in the UK government, providing support to customers from around 135 locations and offering specialist services such as debt recovery, card payments, and assistance for customers with complex needs.The current DWP Secure Card Payment Services (SCPS) allows business groups to receive customer payments in a Payment Card Industry Data Security Standard (PCI DSS) compliant manner, including an Interactive Voice Recognition (IVR) capability to facilitate payments. The DWP service and SCPS contract currently supports approximately 9,000 agents. The current SCPS service and contract also includes the routing of outbound calls via the PCI DSS compliant service provider. There is additional potential for approximately 2,000 more agents in the future that is not currently accounted for in the current SCPS contract. The DWP is planning to procure a new ...
Documents:

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The Department for Work and Pensions: Secure Card Payment Services Procurement - Greatbritain Tender

The DEPARTMENT FOR WORK AND PENSIONS, a Government sector organization in United Kingdom, has announced a new tender for The Department for Work and Pensions: Secure Card Payment Services Procurement. This tender is published on GreatbritainTenders under GBT Ref No: 79035562 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-03-24.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.