Tender Details

Country: United Kingdom
Summary: Stockport Metropolitan Borough Council and Stockport Homes - Contact Centre Solution - Soft Market Testing
GBT Ref No: 112023685
Deadline: 24 Jan 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: DN756653
Purchaser's Detail:
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Description:
Stockport Metropolitan Borough Council And Stockport Homes - Contact Centre Solution - Soft Market Testing
We would like to take the opportunity to do some
•soft market testing- as outlined in the SMT document, to determine current interest levels in the market.

Stockport Metropolitan Borough Council (SMBC) and its partner Stockport Homes Group (SHG) are looking to procure an upgrade to the existing or an entirely new contact centre system to replace the current solution.

The existing solution has been in use for approximately 6 years.

The contact centre traffic is primarily incoming, however there also is a significant volume of outgoing calls.

It is essential that the existing contact centre can be replaced or upgraded by September 2025.

Both partners have similar requirements.

The new solution must be entirely cloud based.

Our current solution connects to MS TEAMs (our corporate phone system), via a 3rd party cloud-based SBC
Region(s) of supply :North West (England)
Estimated value :N/A
Publication Date :18/12/2024
Last Date of Submission : 24/01/2025 12:00:00
Documents:

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Stockport Metropolitan Borough Council and Stockport Homes - Contact Centre Solution - Soft Market Testing - Greatbritain Tender

The STOCKPORT METROPOLITAN BOROUGH COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Stockport Metropolitan Borough Council and Stockport Homes - Contact Centre Solution - Soft Market Testing. This tender is published on GreatbritainTenders under GBT Ref No: 112023685 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-01-24.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.