Tender Details

Country: United Kingdom
Summary: Rfq - Nms/Npl User Perception Survey
GBT Ref No: 126615916
Deadline: 02 Oct 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: project_2858
Purchaser's Detail:
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Description:
RFQ - NMS/NPL User Perception Survey
This RFQ seeks a survey aimed at collecting valuable feedback from our users and collaborators. The results from this survey will be converted into quantifiable metrics to be reported to DSIT. These could be used during government spending reviews, in the submission of business cases, and reassessing the organisational objectives. The aims are to: • To assess customer engagement and satisfaction with NPL`s products and services. • To measure the impact of NPL`s products and services on client outcomes. • To evaluate the quality and effectiveness of communication and interactions with NPL staff. • To gather actionable feedback for continuous improvement. This survey represents the first initiative of its kind undertaken by the Analysis & Evaluation team at NPL and is currently in its research and development phase. As such, it is considered a pilot. Subject to its success, there is an intention to conduct the survey annually and to develop a formal satisfaction metric. The survey entails a series of steps. This RFQ is seeking a supplier to deliver the following steps for the survey: 1. Pilot Survey: This is to test the quality of both the questionnaire and the responses, rate of return, and to make any necessary changes before the main survey is rolled out. There will be a gate review following the completion of the pilot. The review will assess the quality of data captured by the successful bidder and the rate of r...
Documents:

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Rfq - Nms/Npl User Perception Survey - Greatbritain Tender

The NATIONAL PHYSICAL LABORATORY, a Government sector organization in United Kingdom, has announced a new tender for Rfq - Nms/Npl User Perception Survey. This tender is published on GreatbritainTenders under GBT Ref No: 126615916 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-02.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.