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Tender Details
- Country: United Kingdom
- Summary: Provision of it Support Services for Visit Kent
- GBT Ref No: 105052711
- Deadline: 16 Aug 2024
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 55000
- Notice Type: Tender
- Document Ref. No.: GTPVKVH2024
- Purchaser's Detail :
- Description :
- Short Description:
Visit Kent [and its trading company Go To Places] invites tenders for the provision of comprehensive IT support services for our organisation. The successful provider will be responsible for managing and maintaining our IT infrastructure, and provide unlimited remote support of all business backend infrastructure and business owned devices.
Key requirements include:
1. Support for approximately 20 staff members, primarily using laptops with a small number of desktop units.
2. Management of cloud-based services, particularly SharePoint.
3. Provision of Microsoft end user training, with a focus on SharePoint.
4. Assistance with transitioning from an hybrid office to a fully remote working environment by June 2025.
5. Ongoing support for a distributed workforce using co-working spaces.
6. All day to day server administration.
7. Proactive Server and Workstation Monitoring.
8. Regular Technology Assessments.
9. Patch Management and Cybersecurity Software.
10. 3rd party liaison on technical issues
Description of the procurement
The successful tenderer will provide comprehensive IT support services including but not limited to:
1. Helpdesk support with clearly defined response times and resolution targets
2. Remote and on-site support as required
3. Management and maintenance of cloud-based services, particularly SharePoint
4. IT security management and monitoring
5. Hardware and software procu... - Documents :
Purchaser : VISIT KENT LIMITED
Franklin House 10 Best Lane Canterbury CT12BQ England
Contact Person : James Benjafield
Email :james.benjafield@visitkent.co.uk
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