Tender Details

Country: United Kingdom
Summary: Provision of Contact Centre with Call Recording & Transcription (Pr2207)
GBT Ref No: 93975419
Deadline: 17 Jan 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 100000
Notice Type: Tender
Document Ref. No.: PAHSO001-DN704343-18037491
Purchaser's Detail:
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Description:
Title : Provision of Contact Centre with Call Recording & Transcription (PR2207)
Location Of Contract : England
Industry : Networks - 32400000 Wireless telecommunications system - 32510000 Telecommunications cable and equipment - 32520000 Communications equipment - 32570000 Data equipment - 32580000 Telephone and data transmission services - 64210000 IT services: consulting, software development, Internet and support - 72000000
Value Of Contract : £100,000
Description : Provision of the implementation and support for a Microsoft Dynamics integrated Telephony Contact Centre with Call Recording & Transcription solution including but not limited to the following:-1) Acquire a call recording and transcription product which automatically records calls and transcribe the conversation. The files must link to cases/contacts so they can easily be located, 2) Acquire a contact centre solution that integrates into Dynamics 365 (PHSO CMS) with call recording and transcription capabilities.3) Call activity should also allow users to insert notes and show time stamps for activities on each case/contact.4) The ability to stop/start recordings and access files to playback recordings.5) The product must be able to support different retention policies and any n...
Documents:

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Provision of Contact Centre with Call Recording & Transcription (Pr2207) - Greatbritain Tender

The PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN, a Government sector organization in United Kingdom, has announced a new tender for Provision of Contact Centre with Call Recording & Transcription (Pr2207). This tender is published on GreatbritainTenders under GBT Ref No: 93975419 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-01-17.

The estimated tender value is GBP 100000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.