Tender Details

Country: United Kingdom
Summary: Provision of Contact Centre with Call Recording & Transcription (Pr2207)
GBT Ref No: 93971336
Deadline: 17 Jan 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: DN704343
Purchaser's Detail:
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Description:
Provision Of Contact Centre With Call Recording & Transcription (Pr2207)
Provision of the implementation and support for a Microsoft Dynamics integrated Telephony Contact Centre with Call Recording & Transcription solution including but not limited to the following:-
1) Acquire a call recording and transcription product which automatically records calls and transcribe the conversation. The files must link to cases/contacts so they can easily be located,
2) Acquire a contact centre solution that integrates into Dynamics 365 (PHSO CMS) with call recording and transcription capabilities.
3) Call activity should also allow users to insert notes and show time stamps for activities on each case/contact.
4) The ability to stop/start recordings and access files to playback recordings.
5) The product must be able to support different retention policies and any non-casework call recordings and transcription should be purged within 30 days.
6) Access to files for review, training and learning purposes.
7) The ability to access files, for Subject Access Request (SAR) and for data mining and learning purposes in a format that meets PHSO requirements.

Please refer to ProContract eTendering portal (https://procontract.due-north.com/Login).
Region(s) of supply :Greater Manchester
Estimated value :N/A
Categories :32400000-7 - Networks
32510000-1 - Wireless telecommunications system
32520000-4 - Telecommunications cable...
Documents:

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Provision of Contact Centre with Call Recording & Transcription (Pr2207) - Greatbritain Tender

The PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN, a Government sector organization in United Kingdom, has announced a new tender for Provision of Contact Centre with Call Recording & Transcription (Pr2207). This tender is published on GreatbritainTenders under GBT Ref No: 93971336 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-01-17.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.