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Tender Details
- Country: United Kingdom
- Summary: Provision of 2Nd & 3Rd Line Managed it Support Services
- GBT Ref No: 55873521
- Deadline: 03 Sep 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: AUG368610
- Purchaser's Detail :
- Description :
- 2nd/3rd Line Support
Title: Provision of 2nd & 3rd Line Managed IT Support Services
Published by: FIRST TRENITALIA WEST COAST RAIL LIMITED
Publication Date: 03/08/2021
Deadline Date: 03/09/2021
Deadline Time: 23:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: 2nd/3rd Line SupportThe requirement is for a 2nd/3rd Line Managed Technical Support. 1. End User Computer - (2nd Line) Technical Support for all End User Computer and Deskside, /Station IT & Retail support including but not limited to; Windows OS, Office 365, File Storage, Active Directory Daily Management, Laptops, Desktops, Software, Mobiles, Tablets, Printers, Conference Meeting Rooms and Peripherals. Management of Security Software Licensing, Security Patching and Vulnerability Management. should also be included. 2. Core Technologies - 3rd Line Technical Infrastructure support and management including but not limited to Data Centre services which include Azure hosted, Physical Servers, Citrix, Active Directory, Print Management, and 2 / 3 Core Application Support. Management of core infrastructure policies and processes for All Services will have patching, backups, and recovery schedules and Disaster Recovery plans. Security and Vulnerability Management must also be managed across all AWC hosted and physical instances. Core Onsite Support Hours 08:00-18:00 excluding Christmas and Boxing Day with Out of Hours Support covering all other times. 2... - Documents :
Purchaser : FIRST TRENITALIA WEST COAST RAIL LIMITED
FIRST TRENITALIA WEST COAST RAIL LIMITED
4th Floor Capital House 25 Chapel Street
London
NW15DH
UK
E-mail : pardeep.dubb@avantiwestcoast.co.uk
NUTS : UK
Internet address(es)
Main address : www.avantiwestcoast.co.uk
Email :pardeep.dubb@avantiwestcoast.co.uk
URL :www.avantiwestcoast.co.uk
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