Tender Details

Country: United Kingdom
Summary: Proactive Communications and Engineer Arrival Tracking Service
GBT Ref No: 123693801
Deadline: 05 Sep 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: WWU1397
Purchaser's Detail:
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Description:
We are looking for a supplier to provide automated communication to customers throughout their journey as well as engineer arrival tracking services for our connections customers. The service will be used to send auto notifications via SMS. email or other messaging service to: - • Confirm agreed appointment dates/times. • Send reminders of upcoming appointments at set intervals in advance of start date • Send instructions/updates at relevant touch points in the customer journey to include links to website and PDF documents • Provide live estimated time of arrival (ETA) tracking and location-triggered updates. • Have two-way communication so customers can chat with engineers • Collect real-time feedback from customers after work completion • Provide analytics on customer satisfaction and feedback • Be able to integrate with SAP ECC6 and CRM • Provide an online dashboard for monitoring by office-based staff We are looking for an off the shelf, market tested solution. We are not looking to develop a bespoke solution.
CPV classifications: 48510000 - Communication software package
Documents:

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Proactive Communications and Engineer Arrival Tracking Service - Greatbritain Tender

The WALES & WEST UTILITIES LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Proactive Communications and Engineer Arrival Tracking Service. This tender is published on GreatbritainTenders under GBT Ref No: 123693801 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-09-05.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.