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Tender Details
- Country: United Kingdom
- Summary: Optical Consumer Complaints Service (Mediation)
- GBT Ref No: 91437633
- Deadline: 01 Dec 2023
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 720000
- Notice Type: Tender
- Document Ref. No.: MT230607
- Purchaser's Detail :
- Description :
- Title : Optical Consumer Complaints Service (Mediation)
Location Of Contract : Any region
Industry : Arbitration and conciliation services - 79422000
Value Of Contract : £720,000
Description : Our requirements are that:(a) The service must be free to users and will be funded by the GOC;(b) The service must be demonstrably independent of the NHS, UK Government, optical professionals and optical professional bodies;(c) The service must treat individuals fairly, regardless of their background, characteristics or circumstances and the service provider must collect EDI data (with appropriate regard to data protection legislation);(d) The service must be unbiased and resolution-focused;(e) The service must be visible on the Internet and have a dedicated web presence via the www.opticalcomplaints.co.uk domain (which will continue to be owned by the GOC);(f) The service must not be subcontracted unless the GOC has agreed this in advance in writing;(g) The service must have a documented appeal and review mechanism for circumstances where the proposed resolution is not accepted;(h) The service must operate a mechanism for consumers to complain about the Service, if they are dissatisfied;(i) The service provider must work closely with the GOC and abide by the published 'Working Together' policy(j) The service provider must work with the GOC and with the optical profession to further establish awareness of the service and to promote its ... - Documents :
Purchaser : GENERAL OPTICAL COUNCIL
10 Old Bailey London EC4M 7NG England
Contact Person : Kayleigh Allen
Email :kallen@optical.org
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