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Tender Details
- Country: United Kingdom
- Summary: National Contact Centre
- GBT Ref No: 117604778
- Deadline: 09 May 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 48000000
- Notice Type: Tender
- Document Ref. No.:
- Purchaser's Detail :
- Description :
- NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.
Notice identifier : 2025/S 000-014430
CPV classifications: 79512000 - Call centre35710000 - Command, control, communication and computer systems - Documents :
Purchaser : NHS BLOOD AND TRANSPLANT
500 North Bristol Park Bristol BS34 7QH United Kingdom
Email :rowena.thomas@nhsbt.nhs.uk
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