Tender Details

Country: United Kingdom
Summary: Information Technology Service Management (Itsm) Solution
GBT Ref No: 104326385
Deadline: 16 Aug 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 1012430
Notice Type: Tender
Document Ref. No.: 20240717183756-104118
Purchaser's Detail:
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Description:
Rotherham Metropolitan Borough Council is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The scope of this procurement will include as a minimum but is not limited to:

Provision of an Information Technology Service Management (ITSM) Solution
Provision of an Information Technology Asset Management (ITAM) Solution
Hosting of the solution in the Suppliers Data Centre.
Associated software licenses.
Associated software services.
Annual support and maintenance.
Professional services in the form of service pack days.
Option to add in and purchase additional functionality during the lifetime of the contract. This will futureproof the solution as the contract matures.
Transfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution.
Procurement of a bulk data importing tool (if not included as part of the ITAM/ITSM).

The procurement exercise will exclude:
Provision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services.

The system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025.
Documents:

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Information Technology Service Management (Itsm) Solution - Greatbritain Tender

The ROTHERHAM METROPOLITAN BOROUGH COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Information Technology Service Management (Itsm) Solution. This tender is published on GreatbritainTenders under GBT Ref No: 104326385 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-08-16.

The estimated tender value is GBP 1012430, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.