100% Secure Payments
Tender Details
- Country: United Kingdom
- Summary: Income Maximisation Project
- GBT Ref No: 60087528
- Deadline: 20 Dec 2021
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: NOV379860
- Purchaser's Detail :
- Description :
- We require an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution. This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual int...
Title: Income Maximisation Project
Published by: Thirteen Housing Group Limited
Publication Date: 18/11/2021
Deadline Date: 20/12/2021
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: 1. Identification through an operational dashboard, of account actions for current and former accounts (all product types) daily based on risk, which categorise actions based on both manual and automated interventions and in line with our escalation process2.Automation of contacts with customers based on risk; the segment of the customer group and the best method and time of day around general customer behaviour.3.Automation must include text messaging and outbound dialing with a desirable requirement for automation of appropriate letters following the recovery process.4.The call handling/text messaging solution s... - Documents :
Purchaser : THIRTEEN HOUSING GROUP LIMITED
Thirteen Housing Group Limited
2 Hudson Quay, Windward Way
Middlesbrough
TS2 1QG
UK
Contact person : Sara Vasey
Telephone : +44 03001111000
E-mail : procurement@thirteengroup.co.uk
NUTS : UKC
Internet address(es)
Main address : https : //in-tendhost.co.uk/thirteengroup/aspx/Home
Email :procurement@thirteengroup.co.uk
URL :https://in-tendhost.co.uk/thirteengroup/aspx/Home
If you are registered member, kindly login to view full details of this tender notice:
CLICK HERE TO LOGIN
