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Tender Details
- Country: United Kingdom
- Summary: Hmrc Enterprise Customer Relationship Management
- GBT Ref No: 120194142
- Deadline: 16 Jun 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.:
- Purchaser's Detail :
- Description :
- HMRC is commencing work on the Enterprise Customer Relationship Management (E-CRM) Programme, that is aiming to transform the way HMRC works with its customers. The programme is critical to supporting the government's critical aims for HMRC to modernise its systems, improve customer service, and close the Tax Gap. The programme will support delivery of a number of technology products and delivery support services to enable HMRC to provide a 360 view of the customer, rationalise its technology estate, and put it in the best position to leverage all the opportunities of industry leading capabilities and AI tools. A central component to the delivery of this programme is the procurement of a Core Software as a Service (SaaS) CRM solution that will underpin HMRCs Enterprise vision. Additional solutions shall be required in order to supplement and enhance these core capabilities and provide HMRC with the full suite of tools it needs to deliver for the taxpayer. Products HMRC will likely be looking to procure include: • Core CRM Software as a Service Platform, including registration, subscription and customer record management capabilities. • Identity, Verification and Access (IDV&A) software as a service. • Fraud prevention mechanisms. • Secure Digital Exchange & Communication (SDEC) software as a service and document storage. • Architecture and product technical support (vendor specific). These capabilities are intended to form the backbone of HMRCs customer management capabilitie...
- Documents :
Purchaser : HM REVENUE & CUSTOMS
100 Parliament Street London SW1A 2BQ United Kingdom
Contact Person : Chris Edwards
Email :sapariba.hmrcsupport@hmrc.gov.uk
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