Tender Details

Country: United Kingdom
Summary: Gb-Newcastle Upon Tyne: T21/0024 Contact Centre
GBT Ref No: 61951016
Deadline: 31 Jan 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 1000000
Notice Type: Tender
Document Ref. No.: BIP652877698
Purchaser's Detail:
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Description:
Title : GB-Newcastle upon Tyne: T21/0024 Contact Centre
Location Of Contract : North East
Industry : Communications network - 32412000 Telecommunications network - 32412100 Telecommunications system - 32524000 Communications infrastructure - 32571000 Communication and multimedia software package - 48500000 Communication software package - 48510000 Desktop communications software package - 48511000 Integrated telecommunications services - 64227000
Value Of Contract : £500,000 to £1,000,000
Description : NOTE: This notice was updated on 06 January 2022 for the following reason: This is a correction of the closure date.(The University is looking to implement a Contact Centre as a Service (CCaaS) to enable improved multi-channel inbound and outbound contact between the University (including our partner organisation staff) and its external customers within the UK and internationally. The aim of the CCaaS is to enhance our customer service model by improving the customer experience through more relevant, efficient and joined up, inbound and outbound communication. This practice this needs to cover at a minimum: •Having systems and data available that enable us to anticipate customer requirements, needs and level...
Documents:

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Gb-Newcastle Upon Tyne: T21/0024 Contact Centre - Greatbritain Tender

The NORTHUMBRIA UNIVERSITY AT NEWCASTLE, a Government sector organization in United Kingdom, has announced a new tender for Gb-Newcastle Upon Tyne: T21/0024 Contact Centre. This tender is published on GreatbritainTenders under GBT Ref No: 61951016 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-01-31.

The estimated tender value is GBP 1000000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.