Tender Details

Country: United Kingdom
Summary: Fulfilment Services for the Salvation Army
GBT Ref No: 128421168
Deadline: 30 Oct 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: FUND-SUPP-FUL-17102025
Purchaser's Detail:
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Description:
The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns.

Scope of Services
We require a partner capable of delivering the following core services to high standards:

• Postal Response Handling: Receive, sort, and process up to 30,000 donations per day, including all payment types (cash, credit/debit cards, cheques).

• Financial Processing: Ensure all donations are processed and banked within strict timeframes (non-cash within 1 day, cash within 2 days).

• Banking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations.

• Data Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms.

• Secure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume.

• Exception & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days.

• Reporting: Deliver accurate campaign, media, and finance reports daily and weekly as required.

• Archiving: Secure storage of hard copies of processed response forms in line with our archiving requirements.

• Client Query Handling: Respond to all queries within 24 hours, with prompt handling of emails and calls.

• Ac...
Documents:

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Fulfilment Services for the Salvation Army - Greatbritain Tender

The THE SALVATION ARMY, a Government sector organization in United Kingdom, has announced a new tender for Fulfilment Services for the Salvation Army. This tender is published on GreatbritainTenders under GBT Ref No: 128421168 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-30.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.