Tender Details

Country: United Kingdom
Summary: Doj - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
GBT Ref No: 129741641
Deadline: 03 Dec 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: ID 6132221
Purchaser's Detail:
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Description:
The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a re-procurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.
CPV classifications: 98000000 - Other community, social and personal services85000000 - Health and social work services85312300 - Guidance and counselling services85312310 - Guidance services98110000 - Services furnished by business, professional and specialist organisations98111000 - Services furnished by business organisations98112000 - Services furnished by professional organisations79512000 - Call cen...
Documents:

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Doj - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline - Greatbritain Tender

The REFERENCE, a Government sector organization in United Kingdom, has announced a new tender for Doj - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline. This tender is published on GreatbritainTenders under GBT Ref No: 129741641 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-12-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.