Tender Details

Country: United Kingdom
Summary: Digital Customer Experience -Tender Ref East0756
GBT Ref No: 104326391
Deadline: 16 Aug 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 162000
Notice Type: Tender
Document Ref. No.: GREENCH-DN733258-69773212
Purchaser's Detail:
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Description:
Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows:

• Finding a home (applications and lettings).
• Repairs reporting, diagnostics and appointments including compliance visits such as gas.
• Estates management, including proactive communications at block or scheme level.
• Contact and case management e.g. complaints, ASB, Damp & Mould.
• Tenancy management e.g. tenancy breaches, tenancy reviews and succession.
• Payments, including rents, service charges and arrears management.

2. Project Objectives
• Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond.
• Improve customer satisfaction by providing intuitive and user-friendly digital interfaces.
• Enhance operational efficiency by automating processes and reducing manual intervention.
• Enable better data collection and analysis for improved decision-making and customer insights.
• Ensure compliance with industry standards and data protection regulations.
Documents:

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Digital Customer Experience -Tender Ref East0756 - Greatbritain Tender

The EASTLIGHT COMMUNITY HOMES, a Government sector organization in United Kingdom, has announced a new tender for Digital Customer Experience -Tender Ref East0756. This tender is published on GreatbritainTenders under GBT Ref No: 104326391 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-08-16.

The estimated tender value is GBP 162000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.