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Tender Details
- Country: United Kingdom
- Summary: Customer Digital Services Appointment Based Case Management Pilot
- GBT Ref No: 67495918
- Deadline: 17 Jun 2022
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: IT-455-121-THIR 22 561
- Purchaser's Detail :
- Description :
- Title : Customer digital services appointment based case management pilot
Location Of Contract : TS2 1QG
Industry : Software consultancy services - 72266000
Value Of Contract : £0
Description : Thirteen Housing Group are seeking a Proof of Concept (PoC) solution to underpin the plan to further streamline and automate the customer service offer which will ultimately gain additional insight from the customer allowing us to improve the offer whilst automating the process. Thirteen is actively seeking a provider of appointment based case management services. Looking to streamline and automate the current offer, but having the added benefit of improved planning and resource allocation for the customer services directorate. Increasing the use of our digital platforms to manage a range of customer services allowing us the time to improve the customer experience, improve our management information and insight and drive greater efficiency through the implementation of a standardised appointment based case management solution. This in turn will increase the transparency on workload, highlighting any peaks and troughs in performance and capacity. A key focus at this stage is on User Experience (UX) and automating the process for the user (be that a customer or a colleague) as far as is feasible whilst also making sure that we gather the right data. It could involve artificial intelligence to drive the us... - Documents :
Purchaser : THIRTEEN HOUSING GROUP LTD
Windward Way Middlesbrough Co Durham TS2 1QG United Kingdom
Contact Person : Sara Vasey
Email :Sara.Vasey@thirteengroup.co.uk
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