Tender Details

Country: United Kingdom
Summary: Contract for Enterprise Service Management System
GBT Ref No: 107394864
Deadline: 18 Oct 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 20000
Notice Type: Tender
Document Ref. No.: LJMU 2411-1
Purchaser's Detail:
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Description:
The University is looking to replace its ageing IT Service Management solution (Ivanti Service Desk - previously known as LANDesk Service Desk) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academics and each other, by all of our professional services teams. We want to ensure that all members of the University receive a consistent support experience across all areas of delivery, simplifying access to services and removing the need to know the workings of the organization, in order to get help promptly at the point of need. We want to focus on a positive user experience and exploit functionality to aid back-office efficiency e.g. workflow and automation.
The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.
Documents:

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Contract for Enterprise Service Management System - Greatbritain Tender

The LIVERPOOL JOHN MOORES UNIVERSITY, a Government sector organization in United Kingdom, has announced a new tender for Contract for Enterprise Service Management System. This tender is published on GreatbritainTenders under GBT Ref No: 107394864 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-10-18.

The estimated tender value is GBP 20000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.