Tender Details

Country: United Kingdom
Summary: Contact Management Centre
GBT Ref No: 66661772
Deadline: 24 Jun 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: MAY398749
Purchaser's Detail:
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Description:
As part of the IT Cloud based Strategy TGP are exploring a new framework to replace the current Anywhere 365 Contact Centre (A365) set up to a cloud-based Contact Centre as a Service solution (CCaaS) offering a unified communication service and technology stack, considering all the products and services that help operate the contact centre currently from the telephony, infrastructure, and software.

Title: Contact Management Centre
OCID: ocds-h6vhtk-033ad0
Published by: The Guinness Partnership Ltd
Authority ID: AA78342
Publication Date: 19/05/2022
Deadline Date: 24/06/2022
Deadline Time: 17:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: Phase 1• For approx. 400 contact centre colleagues• New unified cloud-based solution can establish interconnectivity eliminating siloed use of applications,• digitalising workflows, workforce optimisation and improving both the customer/agent experience,• creating a more customer centric and empathetic journey using advances in areas such as software, AI, Interactive Voice Responses, Virtual Agent Assistants and Chat Bots which play a profound role understanding and assessing a customers needs• Improving Self Service options, optimising the verification processes• innovative ways to handle ‘call overflow- through careful management and consideration is• Better call quality Management• Optimising inbound / outbound calls with intelligent call routing and a blen...
Documents:

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Contact Management Centre - Greatbritain Tender

The THE GUINNESS PARTNERSHIP LTD, a Government sector organization in United Kingdom, has announced a new tender for Contact Management Centre. This tender is published on GreatbritainTenders under GBT Ref No: 66661772 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-06-24.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.