Complaints Handling Satisfaction Survey

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Country: United Kingdom
Summary: Complaints Handling Satisfaction Survey
GBT Ref No: 114438314
Deadline: 21 Feb 2025
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: 120000
Notice Type: Tender
Document Ref. No.: ORR/CT/24-84
Purchaser's Detail :

Purchaser : OFFICE OF RAIL REGULATION
25 Cabot Square London E14 4QZ England
Email :procurementteam@orr.gov.uk

Description :
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Documents :

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