Tender Details

Country: United Kingdom
Summary: Co0591 Enterprise Service Management Solution
GBT Ref No: 115061157
Deadline: 21 Mar 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 1725000
Notice Type: Tender
Document Ref. No.: ECC001-DN760385-55996898
Purchaser's Detail:
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Description:
The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.

The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration.

The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.

The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution.

Estimated value is for definitive term of 5 years.

No variants or options will be accepted.

For this tender the Authority will be using the ProContract (aka Due North) eSourcing portal https:/...
Documents:

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Co0591 Enterprise Service Management Solution - Greatbritain Tender

The ESSEX COUNTY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Co0591 Enterprise Service Management Solution. This tender is published on GreatbritainTenders under GBT Ref No: 115061157 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-03-21.

The estimated tender value is GBP 1725000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.