Cloud Unified Communications Solution (Ucaas)

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Country: United Kingdom
Summary: Cloud Unified Communications Solution (Ucaas)
GBT Ref No: 64058117
Deadline: 04 Apr 2022
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: MAR390823
Purchaser's Detail :

Purchaser : SOUTHWAY HOUSING TRUST
Southway Housing Trust
Southern Gate, 729 Princess Road
Didsbury
M20 2LT
UK
Contact person : Chris Shaw
Telephone : +44 7722067596
E-mail : chris.shaw@shawc.co.uk
NUTS : UKD33
Internet address(es)
Main address : https : //www.southwayhousing.co.uk/
Address of the buyer profile : https : //www.shawc.co.uk

Email :chris.shaw@shawc.co.uk
URL :https://www.southwayhousing.co.uk/

Description :
Southway-s current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal.

Title: Cloud Unified Communications Solution (UCaaS)
Published by: Southway Housing Trust
Publication Date: 05/03/2022
Deadline Date: 04/04/2022
Deadline Time: 10:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: The key requirements for the replacement solution are:- A Cloud delivered Unified Telephony and Contact Centre solution which can be used from any location using any device i.e. That is: any Southway office, staff members home and even when working as a mobile user.- Contact Centre solution which provides omni-channel options e.g. voice, email, web chat, conversational chatbot, social media (Facebook, WhatsApp) and messaging integration using any form of these communications for inbound and outbound contacts.- PCI DSS compliant call recording solution which can (if required) either automatically pauses and then starts call recordings or hands off the payment transaction to payment process that uses DTMF tones. Note: Southway-s payment system is AllPay.- A Call Recording solution which records all calls coming in and out of the business from any location. The Call Recording Solution must be intelligent and use AI and Machine Learning to evaluate the calls, score the calls (using sentiment analysis) and escalate any of the flagged calls for review. - All compon...
Documents :