- Country: United Kingdom
- Summary: C-013045 - 008695 - Customer Contact through Digital and Omi-Channel
- GBT Ref No: 104278600
- Deadline: 30 Aug 2024
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: DN732843
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- Description:
- C-013045 - 008695 - Customer Contact Through Digital And Omi-Channel
We are pleased to invite you to a Supplier Engagement Session hosted by Newcastle City Council. This session aims to explore the latest advancements and offerings in contact centre management, corporate telephony, and the use of AI to enhance customer experiences. We are particularly interested in discussing the development of an omnichannel approach to customer service.
During this session, we-d like to discuss:
• The current landscape and future trends in customer contact technology.
• Opportunities for integrating AI to improve customer interactions.
• Strategies for developing a seamless omnichannel customer experience.
• How services might integrate with our wider corporate telephony.
This session will also provide an opportunity for you to showcase your products and services and understand our specific needs in these areas.
The sessions will be via Microsoft Teams and approximately one hour long, taking place in August. We expect a large number of contacts for this engagement and will not be able to dedicate time to every applicant. If we are not able to see you, we-d still like to you to submit a presentation or other written materials.
Because not all of our colleagues will be able to attend every session, sessions may be recorded and summarised using Microsoft Copilot.
Region(s) of supply :North East (England)
Estimated value :N/A
Publicatio... - Documents:
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CLICK HERE TO LOGINC-013045 - 008695 - Customer Contact through Digital and Omi-Channel - Greatbritain Tender
The NEWCASTLE CITY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for C-013045 - 008695 - Customer Contact through Digital and Omi-Channel. This tender is published on GreatbritainTenders under GBT Ref No: 104278600 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-08-30.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
