- Country: United Kingdom
- Summary: Bt408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
- GBT Ref No: 132292050
- Deadline: 13 Jan 2026
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.:
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- Description:
- Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience. For further details download the tender pack at: https://wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210
CPV classifications: 79342300 - Customer services79410000 - Business and management consultancy services79411000 - General management consultancy services79411100 - Business development consultancy services79415200 - Design consultancy services79419000 - Evaluation consultancy services33124110 - Diagnostic systems - Documents:
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CLICK HERE TO LOGINBt408 - Customer Diagnostic (Westminster 2030 - Fit for the Future) - Greatbritain Tender
The WESTMINSTER CITY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Bt408 - Customer Diagnostic (Westminster 2030 - Fit for the Future). This tender is published on GreatbritainTenders under GBT Ref No: 132292050 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-01-13.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
