Tender Details

Country: United Kingdom
Summary: Briefing and Early Engagement - Hmrc Contact Centre as a Service
GBT Ref No: 112673359
Deadline: 17 Jan 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: SR2254976364
Purchaser's Detail:
Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
Login to see details
Description:
HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event.

Key Information
The CCaaS Programme aims to procure a solution encompassing:
1. The provision of product licenses and future acquisition/development of associated add-on products;
2. Service design, implementation and configuration services;
3. Run & Support services, including proactive maintenance and testing;
4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation

The department intends to seek bids from System Integrators (Implementation Partner(s)) in collaboration with CCaaS Software Vendors.

Next Steps
Two key documents have been made available as part of this notice:
1. CCaaS Programme Briefing Notice - A high-level overview of the programme, including its scope and indicative commercial timelines
2. Supplier Briefing Event Attendance Request Form - Suppliers interested in attending the EOI Supplier Briefing Event must complete and return this form

To be invited to the EOI Supplier Briefing Event, suppliers must meet a set of criteria as outlined in the form.

Further Details
• This stage of early market engagement remains informal an...
Documents:

If you are registered member, kindly login to view full details of this tender notice:

Briefing and Early Engagement - Hmrc Contact Centre as a Service - Greatbritain Tender

The H M REVENUE & CUSTOMS, a Government sector organization in United Kingdom, has announced a new tender for Briefing and Early Engagement - Hmrc Contact Centre as a Service. This tender is published on GreatbritainTenders under GBT Ref No: 112673359 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-01-17.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.