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Tender Details
- Country: United Kingdom
- Summary: Ai in Customer Service and Central Control
- GBT Ref No: 119676122
- Deadline: 06 Jun 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: CM3224
- Purchaser's Detail :
- Description :
- As part of a wider digital transformation agenda, Yorkshire Water is exploring the role that Artificial Intelligence (AI) technologies could play in enhancing operations and improving efficiencies. This exploratory initiative is initially focused on two high-impact domains: • Customer Service, where AI may enable greater responsiveness, efficiency, and personalisation in customer interactions. • Central Control, where AI could support optimisation of operational decisions, resource management, and real-time anomaly detection. This RFI forms the first step in identifying the range of AI-enabled capabilities currently available in the market. This is seeking to cover both off-the-shelf software solutions and build services for bespoke AI solutions.
CPV classifications: 48000000 - Software package and information systems72200000 - Software programming and consultancy services72300000 - Data services - Documents :
Purchaser : YORKSHIRE WATER SERVICES LIMITED
Western House Bradford BD6 2SZ United Kingdom
Contact Person : Matt Bamforth
Email :matt.bamforth@yorkshirewater.co.uk
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