Tender Details

Country: United Kingdom
Summary: 714523452 - Spisn/0308 Enterprise Service Model - Information Technology Service Management
GBT Ref No: 121497131
Deadline: 21 Jul 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 65000000
Notice Type: Tender
Document Ref. No.: 714523452A
Purchaser's Detail:
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Description:
Project Description: The Authority seeks Expressions of Interests from qualified providers that have the capability to transition and deliver an IT Service Management (ITSM) managed service via a Multisource Service Integration (MSI) operating model. Through this arrangement the successful supplier(s) will support The Authority to establish strategic partnerships and leverage the expertise, skills, and best practice of internal teams and industry partners across the Enterprise Service Model (ESM) Supplier EcoSystem. ServiceNow shall be used as the single integrated platform for managing all critical ITSM practices and provide a centralised enterprise system for managing service delivery to users. The supplier(s) is expected to support, sustain and optimise ServiceNow (The Authority`s platform of choice under this contract) to ensure the tool is delivering maximum value and optimised for performance to both interface and integrate effective with other systems. There is a requirement for the tool to be scalable to evolve to meet current and future business needs. The nature of this delivery space requires industry partners to operate as part of a collaborative joint mission approach to maximise the effectiveness of the whole force, in an operating centre where technical risk is managed at the highest level. Operating in the SECRET Domain, the service will predominantly be UK based but will operate globally in a connected and disconnected state. This creates opportunities for a combined problem centric approach to solving challenges at pace, experimenting with innovative solutions, as well as traditional support requirements.
Documents:

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714523452 - Spisn/0308 Enterprise Service Model - Information Technology Service Management - Greatbritain Tender

The MINISTRY OF DEFENCE, a Government sector organization in United Kingdom, has announced a new tender for 714523452 - Spisn/0308 Enterprise Service Model - Information Technology Service Management. This tender is published on GreatbritainTenders under GBT Ref No: 121497131 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-07-21.

The estimated tender value is GBP 65000000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.