Tender Details

Country: United Kingdom
Summary: 25016 Market Engagement Telephony & Customer Relationship Management (Crm) System for Cambridgeshire County Council, Customer Services Centre
GBT Ref No: 116400572
Deadline: 04 Apr 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: DN767866
Purchaser's Detail:
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Description:
The Customer Services Centre (CSC) at Cambridgeshire CC is staffed by 64 FTE across a range of roles and currently use a range of systems including Dynamics 365 CRM, Cirrus telephony solution and Q-max Workforce Management (WFM) system, Granicus online forms, as well as a numerous line of business systems.

CSC currently uses Dynamics 365 CRM, and separate telephony and WFM systems. Added to this, they have a number of line of business systems, most notably for the Blue Badge and Concessionary Bus Pass processes.

The Council would like to ascertain what options are available with regards to other systems that can provide a CRM, telephony and WFM functionality.

This exercise will assist the Council in determining the next steps in developing any potential procurement documentation, the functionality of the systems available and routes to market. It will also enable a cost comparison against the potential continuation of the Dynamic 365 CRM as part of the decoupling process for Peterborough City Council that the service area has been undertaking
Region(s) of supply :Cambridgeshire CC
Estimated value :N/A
Categories :48000000-8 - Software package and information systems
72212445-0 - Customer Relation Management software development services

Last Date of Submission : 04/04/2025 17:00:00
Documents:

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25016 Market Engagement Telephony & Customer Relationship Management (Crm) System for Cambridgeshire County Council, Customer Services Centre - Greatbritain Tender

The CAMBRIDGESHIRE COUNTY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for 25016 Market Engagement Telephony & Customer Relationship Management (Crm) System for Cambridgeshire County Council, Customer Services Centre. This tender is published on GreatbritainTenders under GBT Ref No: 116400572 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-04-04.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.