- Country: United Kingdom
- Summary: 24/015 Customer Contact Solution
- GBT Ref No: 112026792
- Deadline: 24 Jan 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: IT-38-714-24/015
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- Description:
- Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.
- Documents:
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CLICK HERE TO LOGIN24/015 Customer Contact Solution - Greatbritain Tender
The TAMWORTH BOROUGH COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for 24/015 Customer Contact Solution. This tender is published on GreatbritainTenders under GBT Ref No: 112026792 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-01-24.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
