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Tender Details
- Country: United Kingdom
- Summary: 007734 - Customer and Debtor Automated Engagement Platform
- GBT Ref No: 65361044
- Deadline: 16 May 2022
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: APR394700
- Purchaser's Detail :
- Description :
- Newcastle City Council (NCC) has a requirement for a Customer and Debtor Automated Engagement Platform, that utilises artificial intelligence and machine learning in order to successfully and efficiently contact customers and debtors with automated voice, text and email, with a primary focus of, but not exclusive to council tax. The successful tenderer will need to support Newcastle City Council with the use of behaviour science, drawing from their own knowledge and experience.
Title: 007734 - Customer and Debtor Automated Engagement Platform
Published by: Newcastle City Council
Publication Date: 12/04/2022
Deadline Date: 16/05/2022
Deadline Time:
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: Newcastle City Council (NCC) has a requirement for a Customer and Debtor Automated Engagement Platform, that utilises artificial intelligence and machine learning in order to successfully and efficiently contact customers and debtors with automated voice, text and email, with a primary focus of, but not exclusive to council tax. The successful tenderer will need to support Newcastle City Council with the use of behaviour science, drawing from their own knowledge and experience. This solution will enable NCC to engage and recover debt more efficiently and effectively, highlighting and reviewing successful and unsuccessful campaigns utilising behavioural science to refine and improve iteratively, with the ultimate-aim... - Documents :
Purchaser : NEWCASTLE CITY COUNCIL
Newcastle City Council
Civic Centre
NEWCASTLE-UPON-TYNE
NE1 8QH
UK
Contact person : James Wood
Telephone : +44 1912777433
E-mail : James.Wood@newcastle.gov.uk
NUTS : UKC22
Internet address(es)
Main address : https : //www.newcastle.gov.uk/
Email :James.Wood@newcastle.gov.uk
URL :https://www.newcastle.gov.uk/
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